Shipping policy

Thank you for shopping with Three Sparrows Grimoire LLC! Each order is prepared and packaged with care, from handmade freshies to beaded pens, keychains, and other creations.

Order Processing

Ready-to-ship orders are processed within 2-3 business days. Made-to-order and personalized items are processed within 3-4 business days, unless a different turnaround time is stated in the product listing.

Business days are Monday through Friday, excluding holidays. Processing time is separate from shipping time.

During holidays, promotions, or periods of high order volume, processing may take longer. If your order experiences a significant delay, we will contact you using the information provided at checkout.

Shipping Rates and Delivery

Available shipping options and charges are displayed at checkout. Delivery times depend on your destination and the shipping service selected.

Carrier delivery estimates are not guaranteed. Weather, holidays, and other carrier disruptions may affect delivery. If you need an order for a specific date, please contact us before purchasing so we can discuss availability.

Order Tracking

Once your order ships, you will receive a shipping confirmation with tracking information when available. Please allow time for the carrier to scan your pa-ckage and update its tracking.

Shipping Addresses

Please check your shipping address carefully before completing your order. If you notice an error, contact us immediately through our website. We will do our best to update the address before shipment, but changes cannot be guaranteed once an order has shipped.

If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply to resend it.

Delayed, Missing, or Damaged Packages

If your package is delayed or appears to be missing, please contact us with your order number so we can help investigate with the carrier.

If tracking shows delivery but you have not received your package, check nearby delivery locations and with household members or neighbors, then contact the carrier and let us know.

If an item arrives damaged, contact us promptly with your order number and photos of the item, packaging, and shipping label. Keep the packaging while we review the issue and determine an appropriate resolution.

Freshie Care After Delivery

Bring your package indoors promptly after delivery. Freshies should be kept away from prolonged direct sunlight and excessive heat. Follow the care instructions included with your order.

Local Pickup

If local pickup is offered for your order, pickup details will be provided separately. Please wait for confirmation that your order is ready before arriving.

Questions?

Please contact us through threesparrowsgrimoirellc.com contact form with shipping questions or concerns. Include your order number when asking about an existing order. You can also email us directly at threesparrowsgrimoire@gmail.com.